NCSE Publications Customer Charter Feedback

Customer Feedback and Complaints

A speech‑bubble‑shaped sign on a stick displaying the word “FEEDBACK” with two curved arrows above and below the text, set against a plain grey background.

Feedback

Customer feedback and complaints procedure

The Customer feedback and complaints procedure sets out the processes in place for how we deal with any concerns or feedback you may have in relation to our work.

Customer feedback and complaints procedure
Hand placing final wooden block in puzzle with the word "REVIEW" and circular arrow

Feedback

Review mechanisms for SET and SNA supports

It should be noted that there are separate review mechanisms for the allocations of special education teaching (SET) and special needs assistants (SNA) to schools. Click on the buttons below for more information on these reviews.

SNA Review SET Review
Person writing and flipping through a document

Feedback

Formal Complaints

If you want to make a formal complaint, please follow the steps in the Customer Feedback and Complaints Procedure. You can find this in Section 3.

To make a formal complaint, please fill in the ‘Formal complaint form’.
After you complete the form, please sign it and send it back to us either:

By post:
NCSE Customer Feedback & Complaints
National Council for Special Education
1–2 Mill Street
Trim, Co. Meath
C15 P2KC

Or by email: feedback@ncse.ie

Formal complaint form
Wooden blocks stacked as steps with upward arrows, hand placing award block on top

Feedback

Customer Charter

View the NCSE’s Customer Charter and Action Plan.

Customer Charter